Luna Creative & Marketing Solutions
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The next phase of the Electronic Health Record (EHR) continuum is Care Management. How does an organization address helping the patient choose care options based on quality and cost? How can transitions (handoffs like from hospital discharge to primary care) be improved? What can at-home health monitoring devices offer?
The next phase of the Electronic Health Record (EHR) continuum is patient access, enabling patients to interact with the capability and data the EHR brings. First let us look at ideas for the capability to provide. Then, once the capability and data is provided, let’s examine ways to encourage and motivate patients to actually use it.
If you build it, will they come?
An EHR is often installed quickly, to earn incentive payments or to save on implementation costs. But by doing so, the associated workflow processes may not be optimized for your organization. For example, the system may enable patients to email their physician, but this may result in a flood of such emails. An optimization effort may introduce a triage step where nursing staff or a care team help categorize the email. Which email must the physician address immediately? Which can wait, or be handled by others?