An EHR is often installed quickly, to earn incentive payments or to save on implementation costs. But by doing so, the associated workflow processes may not be optimized for your organization. For example, the system may enable patients to email their physician, but this may result in a flood of such emails. An optimization effort may introduce a triage step where nursing staff or a care team help categorize the email. Which email must the physician address immediately? Which can wait, or be handled by others?
Given the overwhelming workload from the healthcare regulatory environment, the Electronic Health Record (EHR) continuum, and the expectations of today’s “Holistic CIO,” what steps can a healthcare CIO (or CMO, or CDO) take to survive? Here are general strategies to help navigate this maze.